Blue Ouigo train traveling through countryside

Ouigo trains

Last reviewed: July 2026

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Frequently asked questions

Who created Ouigo and when did it launch?

Ouigo is the budget-friendly high-speed train brand of SNCF, France's national railway company. It launched in France in 2013, and SNCF later brought the same low-cost model to Spain through its own subsidiary, Ouigo España.

How can Ouigo tickets be purchased?

Ouigo tickets can only be purchased online, either via their official website or mobile app. They are not available at station counters or through traditional travel agents.

What are Ouigo's refund and change policies?

Ouigo tickets are primarily non-refundable and non-exchangeable, particularly at the lowest price points. This is a core part of their low-cost model.

What baggage is included in a basic Ouigo ticket?

A basic Ouigo ticket typically includes one piece of hand luggage (like a backpack) and one cabin bag. Additional or oversized items must be declared and paid for during the booking process, as fees are usually much higher if paid at the station.

How early must passengers arrive at the station before a Ouigo departure?

Passengers must usually arrive at the station at least 30 minutes before departure for baggage and ticket checks. Unlike regular train travel, the gates close before the departure time, so arriving late means missing the train.

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